Services

SERVICES

1. Lifetime Buy Back Policy

We offer Lifetime Buy Back Policy on all purchases from Jindal Diamond House, within India. If the product is intact, you may return it for the current value of materials used in the piece along with a minor deduction for melting and recovery costs.

This means your product’s current value of gold, diamonds and coloured stones will be determined based on product specifications and the current price listed on our website / current value in the market.

If you had received a discount or a free gift while making your purchase, we will deduct the original discounted amount or free gift value, whichever is applicable. Alternatively, you can choose to return the free gift as well. You will be given a voucher for this value, which will have a validity of 12 months and can be used to purchase anything from Jindal Diamonds.

Please note that this voucher cannot be encashed.

2. Cash on Delivery Service (Delhi/NCR only)

We offer cash on delivery option to our customers residing in the Delhi / NCR region. Once you’ve received the product, you can check the purchase and then make the payment.

For more details, please contact our customer service at +91 9999004116

3. Try at Home Service (Delhi/NCR only)

All you have to do is to select your jewellery and provide us your contact details. Our Jewellery Consultant will get in touch with you so you can avail this service.

4. Free Pick'n'Drop Service (Delhi/NCR only)

Jindal Diamonds provides Free Shipping /Delivery on All items within Delhi/NCR. Shipping time is 7 business days for “In Stock” items and 30 business days for “On Order” items.

We request all customers to inspect the package for any damage or tamper before receiving or signing the receipt.

Delivery of products to a particular location would also depend on the ‘ability to service’ of the courier and is at the sole discretion of Jindal Diamonds Pvt. Ltd

5. Gold Coins

The traditional way of gifting a gold coin will never go out of trend. It is exactly why we offer hallmarked gold coins for your convenience. 

Since market value of gold coins remains 100% true to the present value of that date. Gold coins are available in the following weight options:

  • 1 gm
  • 2 gm
  • 5 gm
  • 10 gm
  • 20 gm

* All Gold coins are subject of 24Kt BIS Hallmark solid gold with mark of Jindal Diamond House.

6. Jewellery Testing & Evaluation

Before making any purchase or exchange, you can get your jewellery tested in our laboratory for free. Bring your old or new jewellery (Gold, Diamonds and other stones) and get it tested for evaluation of its real value, without any charge.

7. Gifting Service

Gift By Price()

Gift By Occasion

Corporate Gifting

Below 5,000

Birthday

For Her

5,000-10,000

Wedding

For him

10,000-20,000

Anniversary

For Babies & Kids

20,000-30,000

Valentine

Above 30,000

Mother’s Day

Akshaya Tritiya

8. Personalised Jewellery for Weddings & other occasions

Customers have the option of getting jewellery personalised for special occasions. All you have to do is make an appointment with the designer. An expert team will assist you in putting together your own creative designs.

How it works

  • Book an appointment. Fill up the form to book an appointment.
  • Share preferences for design, material, stone and other preferences.
  • Our team will share designs – rough sketches in most cases within a week.
  • Once you’ve finalized the piece, you can simple place your order

9. Buy Back/Return/Exchange Policy

At Jindal Diamonds, we manufacture and design each of our products to meet the highest standards of quality.

We are confident about each of our products. We also understand the need to be absolutely sure about the jewellery you purchase. So we offer a buy back /return and exchange policy for the convenience of our customers. If the product, purchase falls in line with our terms and conditions, we’ll be happy to exchange / buy back or take back our products.

Terms & Condition:

With-in 30 days – If due to any reason, you are not satisfied with the product delivered, we will be glad to provide you complete return or exchange within 30 days of delivery date.

This policy is not applicable on customized purchases. However, other products must fulfill the following terms and conditions to avail the RWAQ (Return Without Asking Questions) Policy:

  • Product in original condition
  • Certificate and tag must be intact
  • Original Invoice should be available
  • Product should not have been tampered with

10. How can I avail RWAQ Policy?

Please email our Customer Service at jd@jindaldiamonds.com or call us at +91 9999004116. Our team will assit you deal with your return promptly.

After 30 days

We believe in establishing long term relationships with our customers which makes their satisfaction, our priority. We extend our buy back policy beyond 30 days for the same reason. However, there are terms and conditions applicable on this as well:

  • Diamonds: 100% of the value to be mentioned in the Invoice
  • Gold: On ‘net gold weight’ at the prevalent market rate on the day of return
  • Polki / Chakri: 85% of the value mentioned in the Invoice
  • Precious Stones (ruby, emerald, sapphire, pearls and others: 50% of the value mentioned in the Invoice
  • Semi-Precious Stones: Nil.
  • Stones used for Astrological / Rashi : Nil
  • On customized orders: 15% deduction on diamonds.

*All the BuyBack terms are subject to normal market conditions.